Edrolo issues fortnightly refunds to students who have paid via the Payment Portal and are left with a credit on their account after an enrolment change. Refunds will be processed on the 1st and 14th of each month from 11 December 2023 up until 12 March 2024 when the Payment Portal closes. 

It is important the student's enrolment change is reflected in Edrolo's system so the credit is reflected. If you or your child requires an enrolment change on Edrolo, please see the Changing Your Subjects Help Article

Any credit amount will be refunded to the original payment method. Our payment processor has advised it can take up to 5-10 business days for the refund to show on your bank statement, depending on your bank.

Please note, enrolment changes made after the Payment Portal closes on 12 March 2024 are ineligible for any direct refund from Edrolo.

Was this article helpful?
0 out of 0 found this helpful