Receipts and Refunds

Receipts Refunds

A receipt for purchases made via the Payment Portal will be sent to the primary email address associated with the student's Edrolo account. This is usually the email address set during our account activation process. 

If you would like a copy of the receipt as a parent, please contact us at [e-mail]. In your email please include:

1. The full name of your child
2. Your child's school

We will then email you a copy of the receipt.

Edrolo issues fortnightly refunds to students who have paid via the Payment Portal and are left with a credit on their account after an enrolment change. Refunds will be processed on the 1st and 14th of each month from 14 December 2022 up until 14 March 2023 when the Payment Portal closes. 

It is important the student's enrolment change is reflected in Edrolo's system so the credit is reflected. If you or your child requires an enrolment change on Edrolo, please see the Changing Your Subjects Help Article. 

Any credit amount will be refunded to the original payment method. Our payment processor has advised it can take up to 5-10 business days for the refund to show on your bank statement, depending on your bank.

Please note, enrolment changes made after the Payment Portal closes on 14 March 2023 are ineligible for any direct refund from Edrolo.